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What are the office address and customer service hours?

Customer Service | May 19, 2024 | 1 min read | Instructions
Categories: Instructions

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We are servicein (“the Platform”), a neutral online interface that connects users with independent providers offering various services, including but not limited to visa assistance. As a technology platform, we do not directly furnish or guarantee these services. All submitted documents, applications, and materials remain the sole responsibility of the user and their chosen provider. We bear no liability for delayed or lost shipments, approval decisions made by embassies or government agencies, or any incurred damages or losses, whether direct or indirect.

We are neither affiliated with nor empowered by any government entity to grant official permissions. Users acknowledge that our service fees are separate from those charged by embassies or other agencies. Embassies typically refer applicants to their official websites without offering personalized support; any errors in submitted documents can lead to additional costs and delays. We endeavor to provide accurate, up-to-date information, but we cannot be held liable for errors or omissions; once identified, corrections will be made promptly. Service offerings and prices may change without prior notice.

If you and a provider agree on rush services, the standard procedure is to submit documents via FedEx Priority Overnight or UPS Next Day Delivery. The day of receipt is treated as the review day, with processing beginning the next business day unless otherwise specified in writing. Any extra costs or risks associated with expedited processing are matters between users and providers. Our Platform solely serves to facilitate secure, efficient connections and does not assume responsibility for outcomes arising from any agreement or arrangement made through it.

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    You can also text us. our receiving number is 831-406-5235. We'll get back to you as soon as possible during working hours.

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    A special reminder: all our outgoing calls will show the number 320-844-4444. If you see 320-844-4444, please don't hesitate to answer.

    Our customer service number:
    Los Angeles 1-626-768-3688
    New York 1-718-412-1877
    Houston 1-713-568-5682
    Washington, DC 1-202-596-9566‬
    Chicago 1-320-844-4444

    Our working hours:
    Monday to Friday, from 9 AM New York time to 5 PM Los Angeles time.

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